Privacy Policy & Data Protection

Our Privacy Commitment

Norathivonquel Financial Planning is committed to protecting your privacy and ensuring the security of your personal information

This Privacy Policy explains how we collect, use, protect, and share information when you use our financial planning services

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services

Personal Information You Provide

• Name, email address, and phone number
• Financial information relevant to our consultation services
• Communication preferences and feedback
• Payment information for subscription processing

Automatically Collected Information

• Website usage patterns and navigation data
• Device information and browser specifications
• IP address and approximate location data

How We Use Your Information

We use the information we collect for the following purposes

• Provide personalized financial planning consultation services
• Process subscription payments and manage your account
• Communicate with you about our services and respond to inquiries
• Improve our website functionality and user experience
• Comply with legal obligations and regulatory requirements

Legal Basis for Processing

Under UK data protection laws, we must have a legal basis for processing your personal data

Primary Legal Basis: We process your data on the basis of legitimate interest for service provision and consent for marketing communications

• Contract performance for subscription services
• Legitimate interest for business operations
• Consent for marketing communications

Information Sharing and Disclosure

We do not sell your personal information and only share data in limited circumstances

• With service providers who assist in delivering our services
• When required by law or to protect legal rights
• In connection with business transfers or acquisitions

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction

Our security measures include encryption, access controls, regular security assessments, and staff training on data protection

Your Privacy Rights

You have several rights regarding your personal data under applicable privacy laws

• Access to your personal data and information about how it's processed
• Correction of inaccurate or incomplete personal data
• Deletion of your personal data under certain circumstances
• Restriction or objection to processing in specific situations
• Data portability for information you've provided to us

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience

Our Cookie Policy provides detailed information about the types of cookies we use and their purposes

You can control cookie settings through your browser preferences or our cookie consent tool

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy

Retention periods vary based on the type of data and legal requirements, typically ranging from 6 months to 7 years

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age

18+ only

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements

We will notify you of material changes through email or website notice with at least 30 days advance notice

Privacy Questions and Contacts

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer using the information provided below

Last Updated: August 13, 2025